MSP360 enhances RMM solution with automated remediation
MSP360, a leading provider of backup and IT management solutions for Managed Service Providers (MSPs) and IT departments has launched RMM 2.2, a major update to its Remote Monitoring and Management (RMM) platform.
The highlight of this update is Alert Profiles, a feature that enables automated remediation—resolving system issues before an IT administrator even sees an alert. This marks a shift from passive monitoring to proactive incident response, helping IT teams save time and maintain system stability.
Key features of MSP360 RMM 2.2 include:
Automated alert management with Alert Profiles
The new Alert Profiles feature automatically organizes and prioritizes alerts based on scope:
Global level: Applies alerts to all organizations.
Company level: Covers selected companies or companies with specific tags.
Computer level: Manages alerts at the individual device level.
This hierarchical approach ensures that critical issues get the right level of attention while reducing manual alert handling.
Automated remediation actions
Previously, MSP360 RMM could only detect and report issues. Now, it can take action automatically, with remediation options including:
Script execution: Run custom scripts to resolve common IT issues.
Email & push notifications: Ensure IT teams stay informed in real-time.
Ticket creation: Generate tickets in third-party PSA systems for streamlined incident tracking.
Example use case: Proactive system maintenance
For example, if an alert is triggered due to low disk space, the system can automatically run a cleanup script, resolving the issue without manual intervention.
IT teams can choose from custom remediation scenarios or leverage 40+ pre-built scripts for common tasks such as:
Blocking USB device usage
Removing temporary files
Restarting computers
Installing OS updates
A game-changer for IT management
MSP360 CEO Brian Helwig called this release a “transformative moment” for the RMM platform:
“We've evolved from passive monitoring to proactive incident response, fundamentally changing how our platform handles system alerts. Automated remediation streamlines IT operations, making this a significant advancement for our customers.”
By integrating automated problem resolution directly into its RMM platform, MSP360 empowers MSPs and IT teams to focus on strategic initiatives rather than manual troubleshooting.
